Thought Leadership

Thank you, volunteers!



Female volunteer smiling in crowd of people.

April is National Volunteer Month. It is a time intended to cause us to pause, celebrate those who volunteer and encourage all of us to get involved in our communities through service to others.

Presbyterian Homes & Services (PHS) benefits from the gift of time and talent given to our ministry by selfless volunteers who visit with residents, escort individuals during events and outings, manage tasks at our campus stores, impart knowledge through their teaching and activities, assist with gardening and so much more. In fact, last year, more than 3,600 volunteers gave a remarkable 156,000 hours to various PHS initiatives.

PHS President and CEO Dan Lindh wrote in a recent letter to volunteers: “Your collective efforts embody the spirit of compassion and community that lies at the heart of our organization.” Dan further stated, “This invaluable support plays an integral role in sustaining our mission and enriching the lives of those we serve.”

PHS is indeed blessed to have people, whose hearts are filled with grace and love, pouring out their many gifts for the good of individuals living in our communities through volunteer service. Whether this service is a one-time act or an ongoing commitment, it makes a difference to the lives of those being served … and to those who serve.

Paul, a PHS volunteer at Highland Ridge, Williamsburg, Iowa, says, “When I’m volunteering it’s hard to tell who is having more fun, the people there to help out or the people receiving the help. It is so much fun for everyone … that as soon as we leave, [we] start planning the next time we can go and what we can do.”

“Volunteering with residents in nursing homes provides meaning and purpose in my life,” says Sarah, another PHS volunteer. “I feel like I’m making a difference in the lives of others. Many of the most meaningful interactions I’ve had in recent years are with the seniors I serve while volunteering.”

The monetary value of an hour of volunteer service in 2023, as calculated by the Independent Sector and the Do Good Institute, suggests that PHS received the equivalent of nearly $5 million in volunteer service last year. The emotional and social value of this service is priceless.

Martin Luther King Jr. once stated, “Not everybody can be famous, but everybody can be great because greatness is determined by service. … You only need a heart full of grace and a soul generated by love.”

PHS volunteers complement our great team of care and service providers. Together, our efforts to share our gifts in support of PHS residents and clients are pure magic. Everyone wins when people volunteer and serve.

Let me close with the words of President Lindh to volunteers once again. Dan said: “Thank you for allowing the light of Christ to shine brightly through your actions. … Your kindness and generosity are deeply appreciated.”

Indeed. Thank you, volunteers, for all you do to help the mission of PHS shine brightly!

By Becky Rauen, Presbyterian Homes & Services senior vice president and chief human resources officer

Becky Rauen

Becky Rauen joined PHS in September 2023. She brings 25 years of experience in leading human resources in complex health care environments. She also currently serves as past president of the board of directors for the American Society for Healthcare Human Resources Administration. Becky says, “One of the main reasons I chose PHS is because of the organization’s focus on Christian culture and the centrality of the employee experience to the mission of PHS.”

Are you are seeking an opportunity to serve others and make a difference in their lives? Volunteer at any Presbyterian Homes & Services community. Or learn more about employment with PHS.



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